The Blast Radius

Book one of The Conversational Intelligence Series, on what happens after conversational AI ships and the question turns from what it can say to what it is answerable for. The argument is that capability arrived first and accountability has to be engineered in behind it, deliberately, at the level of systems rather than policy documents. It follows a single automated conversation outward through the customer, the operator, the regulator and the brand, and treats that spread as the real design surface.